{"id":1852,"date":"2025-12-22T20:11:03","date_gmt":"2025-12-22T19:11:03","guid":{"rendered":"https:\/\/rodenberg-amplification.com\/web2025\/?page_id=1852"},"modified":"2026-01-25T15:29:35","modified_gmt":"2026-01-25T14:29:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/rodenberg-amplification.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.elementor-1852 .elementor-element.elementor-element-8ad7b30{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-1852 .elementor-element.elementor-element-8ad7b30:not(.elementor-motion-effects-element-type-background), .elementor-1852 .elementor-element.elementor-element-8ad7b30 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/rodenberg-amplification.com\/wp-content\/uploads\/2025\/12\/wallpaper-2026.png\");}.elementor-1852 .elementor-element.elementor-element-8f4fe0e{text-align:center;}.elementor-1852 .elementor-element.elementor-element-1cdf507{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-1852 .elementor-element.elementor-element-1cdf507:not(.elementor-motion-effects-element-type-background), .elementor-1852 .elementor-element.elementor-element-1cdf507 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/rodenberg-amplification.com\/wp-content\/uploads\/2025\/12\/wallpaper-2026.png\");}.elementor-1852 .elementor-element.elementor-element-d3bf49c{font-family:\"Urbanist\", Sans-serif;font-size:20px;font-weight:400;text-transform:none;font-style:normal;text-decoration:none;line-height:35px;background-color:var( --e-global-color-primary );}@media(max-width:1199px){.elementor-1852 .elementor-element.elementor-element-d3bf49c{font-size:20px;}}@media(max-width:992px){.elementor-1852 .elementor-element.elementor-element-d3bf49c{font-size:16px;}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1852\" class=\"elementor elementor-1852\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad7b30 e-flex e-con-boxed e-con e-parent\" data-id=\"8ad7b30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4fe0e elementor-widget elementor-widget-heading\" data-id=\"8f4fe0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cdf507 e-flex e-con-boxed e-con e-parent\" data-id=\"1cdf507\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3bf49c elementor-widget elementor-widget-text-editor\" data-id=\"d3bf49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"ra-faq\">\n\n  <h2>Frequently Asked Questions (FAQ)<\/h2><br>\n\n  <div class=\"faq-item\">\n    <h4>Who is RODENBERG amplification?<\/h4>\n    <p>\n      RODENBERG amplification has been developing high-quality music electronics since 1990. After many successful projects, the company fully specialized in boutique effects pedal development in 2005.\n    <\/p>\n    <p>\n      Today, Rodenberg pedals are used worldwide by renowned artists such as Steve Lukather, Joe Bonamassa, Marcus Miller, Victor Wooten, Larkin Poe, Lee Ritenour, Stanley Clarke, Tim Lefebvre, and many others.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>How and where are the pedals built?<\/h4>\n    <p>\n      All pedals are manufactured exclusively in our own workshop in Fulda, Germany.\n    <\/p>\n    <p>\n      Design, development, assembly, testing, and shipping are handled entirely in-house. This ensures consistent quality, mechanical reliability, and uncompromising sound standards.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Are the products in stock?<\/h4>\n    <p>\n      Our products are generally in stock and ready to ship. If a product is temporarily unavailable, it will be produced immediately and a confirmed delivery date will be communicated in advance.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Which countries do you ship to?<\/h4>\n    <p>\n      We ship our products worldwide.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>What are the shipping costs?<\/h4>\n    <p>\n      Shipping costs are calculated automatically at checkout. Shipping within Germany is free of charge.\n    <\/p>\n    <p>\n      We only charge the actual shipping costs and keep them as low as possible through optimized logistics agreements.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Which shipping carriers are used?<\/h4>\n    <p>\n      Within Germany, shipments are sent via DHL.\n    <\/p>\n    <p>\n      Orders to the United States are shipped exclusively via FedEx Express, with a typical delivery time of 2\u20133 business days.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Is my shipment insured?<\/h4>\n    <p>\n      Yes, all shipments are fully insured.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Will I receive a tracking number?<\/h4>\n    <p>\n      Yes. Every shipment includes a tracking number (DHL \/ UPS \/ FedEx), allowing you to track your order online at any time.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>When will my order be shipped?<\/h4>\n    <p>\n      Orders are usually shipped within 1\u20133 business days after payment is received.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>When will my order arrive?<\/h4>\n    <p>\n      Delivery times are approximately 2\u20133 business days within Germany<br>\n      2\u201310 business days internationally<br>\n      2\u20133 business days for shipments to the USA\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>How can I place an order?<\/h4>\n    <p>\n      Orders can be placed directly via the \u201cBuy Now\u201d button on each product page, which leads to the shopping cart.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Which payment methods are accepted?<\/h4>\n    <p>\n      We accept PayPal, credit card payments, and SEPA bank transfers\n    <\/p>\n    <p>\n      Credit card and SEPA payments are processed via PayPal, but no PayPal account is required. SEPA transfers can also be completed manually without PayPal.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Will I receive an order confirmation?<\/h4>\n    <p>\n      Yes, an order confirmation is sent automatically by email immediately after placing an order.\n    <\/p>\n  <\/div>\n  <div class=\"faq-item\"><br>\n    <h4>Will I receive an invoice?<\/h4>\n    <p>\n      Yes. Orders within the European Union include 19% VAT. Orders shipped outside the EU are invoiced without VAT.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Can the pedals be powered by battery?<\/h4>\n    <p>\n      No, battery operation is not supported.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Is a power supply included?<\/h4>\n    <p>\n      No. Different countries use different plugs and power standards. Including a power supply would increase both product and shipping costs.\n    <\/p>\n    <p>\n      All Rodenberg pedals are compatible with standard pedalboard power supplies.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Which power supply do you recommend?<\/h4>\n    <p>\n      We recommend using a high-quality, regulated 9V DC power supply with at least 100 mA output.\n    <\/p>\n    <p>\n      Polarity: outer positive (+), inner ground (GND).\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Can the pedals be operated with higher voltage?<\/h4>\n    <p>\n      Yes. The maximum permissible supply voltage is 18V DC.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Which supply voltage do you recommend?<\/h4>\n    <p>\n      We recommend 9V DC for standard operation. For very high input levels, such as active guitars or basses, using 18V DC can provide additional headroom\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>My pedal hums or produces high-pitched noise \u2013 why?<\/h4>\n    <p>\n      Hum or high-pitched noise is almost always caused by the power supply, poor cables, or interaction with other effects, not by the pedal itself.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>How can I troubleshoot noise issues?<\/h4>\n    <p>\n      For testing, connect only the pedal directly to the amplifier using a dedicated power supply. Do not connect a guitar or other pedals.\n    <\/p>\n    <p>\n      Under these conditions, no hum or whistling should occur. Noise is normal with overdrive and distortion pedals depending on gain and level settings.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Can I pick up or test pedals in person?<\/h4>\n    <p>\n      Yes, by prior appointment.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Can I return products if I don\u2019t like them?<\/h4>\n    <p>\n      Yes. Products can be returned within 14 days without stating a reason. Further details can be found in our Terms &amp; Conditions.\n    <\/p>\n  <\/div>\n\n  <div class=\"faq-item\"><br>\n    <h4>Do the products come with a warranty?<\/h4>\n    <p>\n      Yes. All products come with a 3-year warranty when used properly. Further information is included in the manual and our Terms &amp; Conditions.\n    <\/p>\n  <\/div>\n\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ H\u00e4ufige Fragen (FAQ) Wer ist RODENBERG amplification? RODENBERG amplification steht seit 1990 f\u00fcr hochwertige Musikelektronik. Nach zahlreichen erfolgreichen Projekten haben wir uns 2005 vollst\u00e4ndig auf die Entwicklung von Boutique-Effektpedalen spezialisiert. Unsere Produkte werden weltweit von renommierten Musikern gespielt, darunter Steve Lukather, Joe Bonamassa, Marcus Miller, Victor Wooten, Larkin Poe, Lee Ritenour und viele weitere. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1852","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/pages\/1852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/comments?post=1852"}],"version-history":[{"count":0,"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/pages\/1852\/revisions"}],"wp:attachment":[{"href":"https:\/\/rodenberg-amplification.com\/en\/wp-json\/wp\/v2\/media?parent=1852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}